Privacy

Our privacy policy

General

We care about providing you with tools and information to manage and protect your online privacy. In this privacy policy we inform you about what information this web site collects, who may receive that information, what we may do with the information, and how long we keep it. If you have any questions about our policy, please contact us.

Your privacy

We do not reveal or pass on your email addresses or any other contact details to any third parties, and we do not send unsolicited email. The only exception to this policy may be in compliance with a request from a law enforcement agency.

Collected information

Your personal information is collected only through: our contact forms; from your email correspondence with us; from your order details, or from our support system. PayPal and Thawte, who provide payment services and site certification respectively use cookies in their software to manage the security of your transactions.

Our web server logs record details of which pages have been visited, and which IP addresses the visit was made from. To help users, our support system and downloads pages include a visitor help system which allows real time assistance to be provided to customers. In order to function, that system identifies the IP address and operating system of the user's computer with which it is communicating. The identifying information is not used for any other purpose. We use Google's Analytics service to help us monitor the effectiveness of our advertising with Google. That service uses cookies to provide us with data about the use visitors make of our web site.

Users are required to give us contact information, such as your name, postal code and email address. Certain information, including your email address, is collected in order to verify your identity and for use in our records. We collect customer registration information about you and your company if you open a support account with us.

If you select the option to remember your username and login automatically to our support system, then a cookie containing that information will be stored on your computer.

If you choose to purchase software or services from us, we need to collect your personal contact details, but any credit card details your provide are processed only by WorldPay or PayPal secure systems. We do not capture or store your credit card details on any part of our system.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Uses of information

We use any personal information only for the purposes of administering our business activities, providing customer service and marketing, or testing any software bought or used by you or your company. Information collected at this website is kept in our records only as long as is necessary to provide services to our customers, or for accounting requirements.

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy.

This web site is hosted by LiquidSix, a company based in the European Union. By using our web site you also consent to the storage of data on our web server in the European Union.

Contacting you

We will only send newsletters or emails to you if you have asked to receive them. If you would like us to contact you about our software, you may opt in to a free newsletter subscription by updating your customer profile, or by contacting us directly.

Our support desk system uses automated replies to update you on the progress of your requests.

Safeguarding data

We use all reasonable measures to safeguard any data which you provide to us.